Delivery Cargo Insurance Is Fast and Easy with Curri

At Curri, we understand the significance of ensuring that your cargo reaches its destination in the same condition as when you entrusted it to our carrier.

Many of our customers vet the courier and carrier companies they collaborate with to avoid any setbacks when unforeseen issues arise. We recognize that when you choose Curri, you place your trust in us and we take this responsibility seriously.
At Curri, we want you to have absolute assurance that your cargo is in safe hands and you’re covered if anything goes wrong. The assurance we give you starts with the quality network of professional drivers we’ve built to serve you – drivers that know how to handle and secure your cargo safely. But we don’t stop there. We back up our quality driver network with up to $250,000 of coverage for every load you send with Curri.

When you use Curri, you’re freed from all the burden of reviewing and verifying each one of your carrier’s insurance – Curri does it all for you, and you can have confidence that Curri always has you covered.

How to Submit a Curri Cargo Claim

While every Curri delivery is handled with the utmost care and diligence, we understand that things happen. If your cargo is lost or damaged during delivery, our dedicated Claims Team is always ready to help make it right. All claims regarding delivery experience (including cargo loss or damage) must be submitted to Curri within 30 days from the date of the delivery.

At Curri, most claims are resolved faster than the industry standard, and submitting your claim is one e-mail away: simply e-mail claims@curri.com. Our Claims Team will get back to you within 1-2 business days.

You can also use the live chat option on our contact page, or call (877) 772-8774 to get in touch with our Service Operations team to connect you to our claims team.

From there, you will need to provide the following information:

Provide Details About Your Shipment

For Curri to process your cargo claim, our Claims Team will need you to provide a receipt or invoice for the wholesale cost of the lost or damaged item(s). If you provided the declared value (optional) of your entire shipment when you booked the delivery, we will also look at this. Note: Declaring a value for your shipment ahead of time helps expedite your claim in the event of lost or damaged items.

Provide Additional Information and Photos

Photos of damaged items are great to have and can help expedite your claim. You may be asked to provide additional pictures, so please do not destroy or dispose of any damaged items or packaging materials until your claim has been processed. In addition, a detailed explanation of the cargo and a copy of any documents supporting costs incurred allow us to process your claim faster. The more information that you can provide to the Claims Team, the quicker your claim will be resolved.

Wait for Your Insurance Claim Confirmation

The Claims Team will notify you as soon as your claim has been processed. The fastest way for your claim to be resolved is to get Curri credit. You can also request payment by check, which on average is received in 7-10 business days after the claim has been processed and approved.

Get Top Notch Customer Service with Curri

Our Claims Team are real people who are ready to help you. On average, the Claims Team replies on the same or following business day to your e-mail and, if you need a faster response, our Service Operations team replies within minutes so you don't have to wait on hold or deal with automated phone lines. Our team is always a phone call or email away from assisting you with anything. Don’t hesitate to contact Curri Claims at claims@curri.com with any questions or concerns you may have.